La pandemia ha obligado a cambiar procesos de negocios, tanto para garantizar la seguridad de los colaboradores como la de los clientes. Las viejas técnicas de reingeniería de procesos peuden ser una herramienta clave para rediseñar la experiencia cliente post-pandemia.
How to "Re-engineer" Your Business for Safety
While CEO at Best Buy, for example, we worked with vendors, the supply
chain, stores, and customers to improve the quality of getting TVs from
manufacturers to our stores and finally to buyers. By drastically
reducing the number of TVs damaged at any step in the process (quality),
we reduced returns (costs) and increased customer satisfaction
(service).
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