En plena "economía de la experiencia" las miradas se posan en el cliente, pero la experiencia del empleado no es menos relevante ni significativa para el negocio.
Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience
Improving customer experience is often a top business priority, but what about employee experience?. Temkin Group reports a correlation between employee engagement and success in customer experience.
Leer más en:
https://hbr.org/2016/12/design-your-employee-experience-as-thoughtfully-as-you-design-your-customer-experience?utm_sq=fsflgcn6l5
Design Your Employee Experience as Thoughtfully as You Design Your Customer ExperienceImproving customer experience is often a top business priority, but what about employee experience?. Temkin Group reports a correlation between employee engagement and success in customer experience.
Leer más en:
https://hbr.org/2016/12/design-your-employee-experience-as-thoughtfully-as-you-design-your-customer-experience?utm_sq=fsflgcn6l5
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